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pgw006
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Message 1 of 15
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Notice of cancellation

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This is my notice of cancellation,

I have spent over two hours on two separate days waiting in your crappy que system to cancel my account

I dont have anymore time to wait

I have cancelled all direct debits

thanks for nothing

 

 [MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

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pgw006
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Message 2 of 15
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Notice of cancellation

account number [Removed]

This is my notice of cancellation,

I have spent over two hours on two separate days waiting in your crappy que system to cancel my account

I dont have anymore time to wait

I have cancelled all direct debits

thanks for nothing

 

 [MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

 
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pgw006
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Message 3 of 15
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Notice of cancellation

account number [Removed]

This is my notice of cancellation,

I have spent over two hours on two separate days waiting in your crappy que system to cancel my account

I dont have anymore time to wait

I have cancelled all direct debits

thanks for nothing

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

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pgw006
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Message 4 of 15
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This is my notice of cancellation.

account number [Removed]

This is my notice of cancellation,

I have spent over two hours on two separate days waiting in your crappy que system to cancel my account

I dont have anymore time to wait

I have cancelled all direct debits

thanks for nothing

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

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jbrennand
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Message 5 of 15
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Re: Notice of cancellation

Bad move - the outstanding debt will simply be passed on to a debt collection agency and your credit rating will be marked to reflect that.
You can usually only cancel by phone - call between 8-10 am is best
You may also be able to do it in your local VM high street store - take i.d. and all account information.

--------------------
Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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pgw006
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Message 6 of 15
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Re: Notice of cancellation

 


@jbrennand wrote:
Bad move - the outstanding debt will simply be passed on to a debt collection agency and your credit rating will be marked to reflect that.
You can usually only cancel by phone - call between 8-10 am is best
You may also be able to do it in your local VM high street store - take i.d. and all account information.

I dont really care I am moving abroad and i wont need credit

 

I dont have time for another phone call, I already spoke to two people and they just passed me on.

 

This company is a joke

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Superuser
Superuser
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Message 7 of 15
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Re: Notice of cancellation

you can also do it in writing but you must keep paying the bills until cancelled.

Your only screwing yourself over with the actions you have taken

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pgw006
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Message 8 of 15
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Re: Notice of cancellation

two hours should be more than enough to cancel if it was a reputable supplier

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Superuser
Superuser
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Message 9 of 15
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Helpful Answer

Re: Notice of cancellation

afaik this will do no good - staff might be able to point you in other directions but your notice here is meaningless

as to cancelling DD's fine - as your account will not be cancelled bills will be produced and sent to debt collectors - it will also add black marks on your credit file which is never good

phone or a letter is your options - retentions is who you need - no idea of the wait time

dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' - then "technical issues" - dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre

____________________

Tony
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pgw006
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Message 10 of 15
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Re: Notice of cancellation

I dont see why I should keep paying them if they cant even be bothered to take my call.

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