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Jordan2022
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Not recieving email verification email

Was wondering if anyone could help me I tried to create an account on virgin media app everythi g was going fine the it asked me to verify my email address and they had sent a link I didn't receive the li k time and when I finally clicked the link it had expired I have resent the link multiple times and still had nothing come through 

My services are up and running now but I've no way of keeping on top of everything without this link so any help would be much appreciated 

Also I'm getting all my other email from virgin media so it's not the email address thays the problem anyone know if it's there side ??? 

Thanks in advance Jordan 

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Martin_N
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Re: Not recieving email verification email

Hi Jordan2022,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about the issue with your verification link. 

To confirm, since you clicked on the link and it advised it has expired. Have you attempted to sign in? If not, can you please try and confirm whether you can access the account or not?

^Martin

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Jordan2022
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Re: Not recieving email verification email

Hi Martin 

Thanks for your reply 

To answer your question yes I've tried to sign In multiple times since clicking the link and still had no luck 

I've tried to resend the link multiple times and still nothing is there anything thay can be done ??

Thanks jordan

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Lee_R
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Re: Not recieving email verification email

Hi Jordan2022, thanks for getting back to us.

Sorry to hear that you're still unable to register for your online account.  I would like to take a closer look on your behalf. I am going to send you a private message.  Please look out for the purple envelope in the top right of your screen.

Regards

 

Lee_R

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malty34
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Re: Not recieving email verification email

Hi 

I have the same issue. I am new to Virgin. Trying to verify my account and to create an account and I am not receiving the email.

I have checked the spam folder, tried several times but nothing.

Any help?

I need to check my details for my new contract, so I need to access my account. What could I do?

 

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Gareth_L
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Re: Not recieving email verification email

Hello malty34,

Thanks for your first post and welcome to our Community.
Sorry to hear you are having an issue with creating an account.
I'd like to take a look into this for you.
If you don't mind, I will need to send you a private message to pass security. 
If you can check the purple envelope top right of your screen that would be great. 
Regards     
Gareth_L
 

 

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