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Not recieved welcome email

I haven't recieved a welcome email which means that I can't access my virgin media account. I have been told by virgin media customer service that my email address is correct and that they will send me an email numerous times but I've still not recieved a single one. All I want is to have a welcome email.

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Re: Not recieved welcome email

Hi, 

have you been installed yet ?

 

thanks


Here to help! I'm an install manager helping out whilst working from home. Find out more


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Re: Not recieved welcome email

Hi, yes I had the broadband installed on the 26th of May

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Re: Not recieved welcome email

Hi Joe,

have you checked for the email in your spam/junk folder?

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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Message 5 of 9
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Re: Not recieved welcome email

Hi, yes I have checked the spam folder. I've checked every single folder in my email address. I haven't recieved it. I have a feeling that the email address they have for my account probably had a typo  

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Message 6 of 9
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Re: Not recieved welcome email

Hey there Joe95,

 

I've had a peek at your details and have resent it to make sure. Can you check your email inbox and other folders and let me know if you receive them? 

 

Thanks,

 

Lisa

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Message 7 of 9
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Re: Not recieved welcome email

Hi Lisa. Yeah I have checked my email and all folders and I still haven't recieved it 

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Message 8 of 9
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Re: Not recieved welcome email

Thanks for checking for me. I'll send you a Private Message so I ca triple check your email address and correct it if it's wrong. 

 

Thanks,

 

Lisa

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Message 9 of 9
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Re: Not recieved welcome email

Ok thanks Lisa!

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