Not received order broadband

[emmagg22]

I placed an order online on the 27/09/2023 for delivery on 30/09/2023  but only received my pre-contract information, no welcome email or delivery information received. 

I can't sign into My Virgin as it states the email address I used to place the order is invalid and I don't have an account number or area reference number. Latest email is from the web team confirming the summary of my order.

Have tried calling but can't get through to speak to a human as I don't have an account number, and web chat just tells me to call or puts me in a queue never putting me through to an agent. Can anyone help please me out it was for broadband and TV package I went for 

[VM-Jon]

Hi @emmagg22 

Thank you for reaching out to us here, welcome to the community.

I am sorry to hear that you haven’t received full details of your order, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon

[emmagg22]

Great thank you so much 

[Steven_L]

Glad to hear that your issues have now been resolved 🙂

Kind Regards,

Steven_L