So to update on the missing contract - I have phoned Customer Services again yesterday (09/09) to see why I havent had an email and my online account has no record of a new contract. I was told that although my new details were in the system it seemed liked the update hadnt been applied. Spent ages on hold and eventually told all was not processed and I should see an email.
Guess what, still no email (not in junk mail), and although a credit has been applied to my account, the package still has the same monthly fee and no loyalty discount has been applied.
Seeing quite a few people on the forum with the same issue. Is this a known issue?
Suddenly not feeling very loyal......could be a 3 strikes and your out situation. SkyQ might be the answer unless someone can help?