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Not received my broadband box.

Joining in

Hi everyone,

Just wondering if any one has an idea to find out delivery of my Broadband box. I have had a email regarding direct debit etc. But there is no Account number on my welcome pack so can't log in to find out delivery date.I ordered it on the 9th June,Expected delivery date 15th June, Still waiting.




Problem sorter

Hi @truckeral 

Thank you for reaching out to us here, to the community.

Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you


Here to help! I'm an install manager helping out whilst working from home. Find out more