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Not received free gift

Joining in

Not received my free tv


Forum Team
Forum Team

Hi Jodiescarrott,

Thanks for using the Community Forums to get your gift TV looked into, I am sorry if this has been causing some frustration 😥 I would be more than happy to look into this for you!

Can I firstly ask when you signed up for the package that included the free TV please? 

Was it a package through us or via a third party company like Compare The Market etc? 

I have a link here which is all about our Gifts, please take a look and let me know if you find the information helpful 👉 Virgin Media Gifts.



 I ordered it on the 10th August and was connected on the 25th and yes the package was with you

Thanks for confirming @Jodiescarrott 

Our trusted partner Exertis despatches a hardware gift within 28 days of the activation or installation of Virgin Media services. 

Once the gift has been despatched, it should be delivered within 14 days.

Keep us posted!

Forum Team

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