You are not alone! I seem to be in the same situation (hub in & working, but VM seem to think I'm waiting for kit/install - a kind staff member tried to activate it today, but little seems to have changed).
Feels like trying to push water up hill with a brush doesn't it?
I have started a thread about my issue (which seems similar). Would you mind if a VM staff member contacts me if I suggest they have a look at what was done to fix your account (they may need to message you)?