Hey Bethanym, thank you for reaching out and a warm welcome to the community I am sorry to hear you haven't got your Amazon voucher yet.
Please can you let me know how you purchased Virgin was it through us directly or 3rd party website such as a price compression one?
If it was a 3rd party company you would need to reach out to them directly , if was us let me know and we can look into this. Thanks
Matt - Forum Team
New around here?