Virgin Media Community

[watercooled]

I've tried getting in touch with Virgin about this a few times over the past few months but haven't managed to get it sorted with the current situation going on. Tried chat a few times and mostly got no response, or got a response hours/days later then it reset the whole process when I replied.

Then I managed to talk to someone, who transferred me, then it timed out.

Lastly I tried to call but was waiting on the call for ages before I gave up.

Basically when I renewed the contract I was promised 12 months of Amazon Prime (mentioned in contract) and I have never received the voucher code for this. I imagine this should be simple enough to resolve but I'm having no luck actually getting in touch with anyone to solve it.

I wonder if a mod could look into this for me?

[Gareth_L]

Hello watercooled

Sorry you have had to contact us regarding the above

Would you be able to post a picture of the contract please 

Just make sure you remove any personal info

Gareth_L

[watercooled]

Thanks for your quick reply!

As luck would have it, I managed to get through on the phone shortly after making the post 🙄

As it stands the chap on the phone checked out my the account and said I should receive the code within the next 72 hours. So hopefully the matter is resolved now, but I'll post back to update you in a few days.

[Gareth_L]

Hi watercooled

That's great news 

Codes and offers like this do tend top be sent from a 3rd party, so it would be best to check your junk and spam folders as well over the next 3 days 

Gareth_L

[watercooled]

Well, it's been 72 hours and no code. 😞

Here's a screenshot of the contract with everything blanked out & Amazon Prime deal highlighted.

Let me know if you'd like more details via PM.

[Lisa_CC · Accepted solution]

Hi Watercooled,

You should have received your code but I'll send you a Private Message so I can grab some details and take a look for you 🙂

Thanks,

Lisa

[watercooled]

All sorted, thanks very much!

[Joshuawillow90]

Hi,

I am having a similar problem with the code. I renewed my contract and I am supposed to get free Amazon prime with my package. 

[Katie_WT]

Hi there @Joshuawillow90

Welcome to our Community and thanks so much for your first post; sorry that you've also not had your code as yet. The codes are usually emailed out 28 days after the new install/package.

If you've not had yours once the 28 days has passed since your renewal, pop back and we'll be happy to chase for you. 

Cheers

[Turton6862]

Hi 

I am having same issue, I renewed my contract about October last year. I have phoned up numerous times and told I would get a call back 3 days later and these call back never happened.

I was just wondering if anyone on here could help me.

Thanks