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Not got my free gift

Hi when signed up there was a offer for a free tv, I have not received any gift or email about it and it's been over 30 days I did type to virgin on live chat 2 weeks ago and was told to get in contact after I had been live for 29 days I have been trying since yesterday with the message us option but no one as got back to me and when I ring I get a Indian on phone who don't understand a word I'm saying 

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Re: Not got my free gift

Hi Danny1989, thanks for your post.

 

Sorry for any confusion around the free TV you're eligible for. 

 

I understand that the gift will be dispatched 28 days after install - however we do also ask you allow up to 14 days for delivery as well. 

 

If you haven't heard anything about the TV at that point please don't hesitate to get back to us & we'll be happy to chase this up for you - but hopefully that won't be necessary.

 

Tom 

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Re: Not got my free gift

I am having the same problem. Could i get some help over here?

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Re: Not got my free gift

Hi izzy789,

 

Welcome to the Community and thanks for posting. 

 

I am sorry to hear you have not received your free gift. Can you please let me know which offer you signed up for and was it via our web page?

 

Also, when were you installed with the service please?

 

Thanks 

 

 

Nat
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Re: Not got my free gift

It was the Oomph package with he xbox one included and it was installed on the 16th which was before the end of the January deal. It was via the webpage yes.

 

Ty

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Re: Not got my free gift

Hi izzy789,

 

Thank you for reaching out to us in our community and a very warm welcome, I am sorry to hear you haven't received your free gift, I will be more than happy to look into this for you, I will send you an invite shortly, please click on the purple envelope to start our chat.

 

Kind regards

 

Paul.

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Re: Not got my free gift

I did not see this in time to press the blue envelope...could someone contact me by phone or email

thanks

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Re: Not got my free gift

Hi izzy789,

 

If you access your inbox you will be able respond to the previous private messages you've had from my colleague.

 

^Martin