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davegmon
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Not eligible for new package offer

Hi, I have exercised the right to end my virgin contract as the cost was increasing and I was already paying more than people with double the broadband speed.

 

I have been emailed an offer to stay which I would consider but when I follow the link it says "We're sorry, you're not eligible for this campaign". 🤔

[MOD EDIT: Subject title changed for clarity]

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Robert_P
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Message 2 of 8
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Re: Not eligible for new package offer

Hello davegmon

 

Thanks for taking the time to contact us via the forums in regards to your package and recent correspondence, we're her to help and welcome you to community.

 

It's been a few days since your post, we're really busy but working hard to get to all customers as quickly as possible and we appreciate your patience during this time. Have you been able to speak to the team in regards to this offer since the email was received?

 

If so, what have they advised? Were they able to apply the offer or you?

 

Rob

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davegmon
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Re: Not eligible for new package offer

No response at all

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Robert_P
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Re: Not eligible for new package offer

Thanks for getting back to me davegmon,

 

In your original post you mentioned you had given notice. Do you know if the account is now closed? 

 

Rob

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davegmon
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Message 5 of 8
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Re: Not eligible for new package offer

I believe it is now

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Robert_P
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Message 6 of 8
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Re: Not eligible for new package offer

Ah okay, sorry for the delays in getting back to you and to hear you have now left davegmon.. Due to this we aren't able to investigate the link issue further I'm afraid. If you were interested in another deal we'd have to advise to speak to our sales team.

 

The best number would be 0800 183 1234.

 

Thanks

 

Rob

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davegmon
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Message 7 of 8
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Re: Not eligible for new package offer

Maybe next year.

May I suggest a review of the timeliness and customer service. Its truely dreadful

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Chris_W1
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Re: Not eligible for new package offer

Hi Dave, we have taken your feedback on board and will pass this over to the relevant area of the business and hope that you come back to us in the near future ^CW

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