Menu
Reply
Highlighted
  • 44
  • 6
  • 11
Dialled in
186 Views
Message 1 of 2
Flag for a moderator

Not all packages appearing in my upgrades section

Hi, I'm looking to add TV to my package but am unable to view all packages offered on the website! Only the bottom 2 tiers show as available to me!! Any ideas?

0 Kudos
Reply
Highlighted
  • 616
  • 88
  • 120
Rising star
182 Views
Message 2 of 2
Flag for a moderator

Re: Not all packages appearing in my upgrades section

You could try the text messaging service.

Just send  a text with a description of regrade  to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. 

You can also call  150 from your Virgin landline, or 0345 454 1111, but best to call at 8am to avoid call queues.

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
0 Kudos
Reply