Hi, I'm looking to add TV to my package but am unable to view all packages offered on the website! Only the bottom 2 tiers show as available to me!! Any ideas?
You could try the text messaging service.
Just send a text with a description of regrade to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days.
You can also call 150 from your Virgin landline, or 0345 454 1111, but best to call at 8am to avoid call queues.