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Not accepting my recontract

Tuning in

I was sent an invite to renew on 23rd July, i accepted this and got the confirmation through, I thought no more of it, then yesterday I got another invite to again recontract this time at a higher price! I called to speak to someone to sort this she did eventually find my original renewal and sid she would sort in and call me back in a couple of hours,  this never happened. Can someone help sort this for me as it is getting close to the end of my contract and need this sorting


Forum Team
Forum Team

Hey Jaypilks,

Welcome back to the community and thanks for taking the time to post.
I’m sorry to hear of the issues that you’re having with your contract renewal, I have looked into this and can see that the agent that you spoke to is still working on your account changes, I will be getting in touch with them and ask them to get in touch with you to update you with what's going on and when it will be resolved.

Kind Regards,