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Not able to a register Virgin Media account

Hello

I'm not able to register an account with Virgin Media.

I'm trying to register here - https://my.virginmedia.com/create-profile/register

However, I need to have a 9 digit account number.  My account, as shown on my monthly statement is 8 digits long.  As such, the registration page will not accept my attempt to register.

It maybe because my account was originally a Telewest/Blue Yonder account.  It is around 15 years old.

I'm now having broadband issues and am probably missing out on updates through not having an account.

Any help registering would be appreciated.

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Re: Not able to a register Virgin Media account

Hi,

Just checking this....let you know shortly

 


Here to help! I'm a technician helping out whilst working from home. Find out more


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