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philipp
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Non payment of credit

Hi,

I left Virgin last month after 20+ years loyal customer. On cancellation I was informed I would receive a credit cheque to settle my account. I still haven't received it and my virgin login is unsurprisingly dead. Can anyone suggest the department I need to contact please? 

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Hayley_S
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Re: Non payment of credit

Hello @philipp,

Welcome, thanks for posting.

I am sad to see that after your 20 years with us, we have now lost you.

As for the refund, this will come 14/15 days after your final bill date.

What date is your final bill for? Have you checked this?

Many thanks,

Hayley
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philipp
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Re: Non payment of credit

Hi Hayley,

Thanks for responding, final bill date 20th June. 

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Hayley_S
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Re: Non payment of credit

Hello @philipp,

Thanks for confirming this.

In that case we are still within our refund period, you should get your cheque in the next 14/15 working days.

Please do let us know how it goes.

Many thanks,

Hayley
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philipp
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Re: Non payment of credit

Really? 20 June-it's now 30 July! 

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Paul_DN
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Re: Non payment of credit

Hi Philip,

Thank you for reaching back out, when an account is cancelled and any credits are left on the account the cheque is sent around 42 days after the disconnection date, apologies this wasn't advised.

Regard's

Paul.

philipp
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Re: Non payment of credit

Thanks for the clarification 

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Paul_DN
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Re: Non payment of credit

You are very welcome Philip, if you still haven't received your refund once this time has passed please reach back out.

Regards

Paul.

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