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Noisy manhole cover

Hi please can Virgin Media fix a very noisy manhole cover in Lewis Grove, SE13 Lewisham, next to Santander bank. It has been letting out a racket for over six months. Lewisham council have reported it several times to VM who have done nothing to fix it. It is a busy bus lane so buses go over it every few seconds day and night and it is driving people who live nearby crazy!

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Re: Noisy manhole cover

is this manhole on the road or the pavement?
virgin tend not to have manholes on the road, but rather they are on the pavement.

it's possible they have done nothing about it because it's not there.
are you able to provide a photo of the manhole cover?

do you mean this one? which says "Metro media" on it?
Annotation 2020-07-22 134550.jpg


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Re: Noisy manhole cover

It’s on the road but it’s not the one in your photo. It is near the junction with Mercia Grove.

This manhole has been noisy on and off for many years and has been repaired by Virgin Media before. There was a Virgin engineer down the manhole a few weeks ago when work was being done on a nearby cabinet in Mercia Grove.

’CATV’ is printed on the cover, which is also printed on the cover next to VM’s cabinet in Mercia Grove.

FBFC09AB-B2BC-4660-9B5C-F8974F4E6E11.jpegA88F1B9B-A34D-4DF6-BE15-450451E29C8D.jpeg03DA59F9-E703-4BF4-9DC8-6AAFD2B4BD63.jpeg

 

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Re: Noisy manhole cover

Hi,

 

Thank you for reporting this to us. I have now sent the details to our team who will aim to get someone out as soon as possible. 

 

Thanks

 

Melissa

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Re: Noisy manhole cover

Hi, could you let me know when this is scheduled for repair?

The racket made by this manhole is getting unbearable. It’s frustrating that Virgin Media have known about this for over six months and not made any attempt to fix it. I’m sure if this was outside your chief executive’s home it would have been fixed a long time ago.

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Re: Noisy manhole cover

how have they known about it for over 6 months? you only reported it at the end of July.
however, a noise manhole is unlikely to be a priority job, and it may involve needing permits from the council for a road closure for the works to be carried out - those tend to not happen quickly.

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Re: Noisy manhole cover

Hi Toddf1,

 

Thanks for your post and I'm sorry to see this has not yet been resolved.

 

Can you tell me if you've also raised this with your local council?

 

Kindest regards,

 

David

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Re: Noisy manhole cover

Read my original post. Lewisham Council reported this to VM in February. By my reckoning that’s over six months, yes?

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Re: Noisy manhole cover

Yes it has been reported to Lewisham Council, who say they have notified VM repeatedly. They are the ones who have said to contact you directly.

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Re: Noisy manhole cover


@Toddf1 wrote:

Read my original post. Lewisham Council reported this to VM in February. By my reckoning that’s over six months, yes?


indeed, they told you that, but is there any evidence to support that? councils often say things just to get you to go away.


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