Nobody came to pick up broadband

[camdarb]

I have arranged for Virgin Media to come pick up my internet broadband box from home today 20.09.2022 however, nobody came. I waited all day. I arranged this service last Wednesday 14.09.2022 and was supposed to receive an email yesterday as a quick reminder, nothing came through. I have had enough being on the phone with customer service all the time. How can I get someone to actually show up like promised?

[Carley_S]

Hi @camdarb

Welcome to the community. 

Sorry to hear that the field team have not collected the equipment as requested. We can arrange for re-paid packaging to be sent or you can order your own packaging or print your own returns label here.