Nobody Answers The Telephone

[Hovis44]

I wish to leave Virgin having been with them for 20+ years. My bill for the same service has gone from £69 to £121. I call 150 today options 1,1,4,4 and the call has gone unanswered for just under TWO HOURS. Is this how Virgin stop people cancelling just by simply not answering the phone 

Advice please

Kind regards 

[Alex_RM]

Glad to hear you've been able to get through fulabeer,

We do always aim to answer as soon as we can, we would also look to offer you a new deal to see if we can retain your custom.

If you need anything else please let us know.

Alex_Rm