Menu
Reply
CallisterG
  • 1
  • 0
  • 1
Just joined
510 Views
Message 1 of 8
Flag for a moderator

No welcome pack emailed

Hey,

We've received a confirmation email and a setup email asking to send confirmation of our address (which was did and sent via email) and we have not received a welcome pack from virgin media. Checked the junk folders and everything.

Please help.

Tags (1)
Christy_D
  • 1.28K
  • 187
  • 211
Forum Team
Forum Team
507 Views
Message 2 of 8
Flag for a moderator
Helpful Answer

Re: No welcome pack emailed

Hi there

Thanks for reaching out to us

Happy to take a look into this

I'll send you a private message to take a few more details

Thanks

Christy


Here to help! I'm a technician helping out whilst working from home. Find out more


0 Kudos
Reply
claireambrose
  • 2
  • 0
  • 1
Joining in
304 Views
Message 3 of 8
Flag for a moderator

Re: No welcome pack emailed

Hi.

I ordered my broadband on 14/10 and have yet to receive a welcome email.  I am due to collect my hub tomorrow, how do I know if this order has been processed?

Thanks

0 Kudos
Reply
Chris_W1
  • 4.05K
  • 181
  • 252
Forum Team
Forum Team
300 Views
Message 4 of 8
Flag for a moderator

Re: No welcome pack emailed

Hi claireambrose, thanks for the message and sorry to hear that you have not received the welcome pack, have you received any other conformation via email in regards to the order? Have you received any tracking numbers in regards to the parcel? Chris 

0 Kudos
Reply
Nancy_nmr
  • 2
  • 0
  • 0
Joining in
223 Views
Message 5 of 8
Flag for a moderator

Re: No welcome pack emailed

I have also have not received a welcome email. I have had my internet installed for 3 months however never received an email with an account number etc so i cannot log in online. I was contacted by a sales team originally, who took an email address and a password over the phone to set up my account however it doesn’t work. 

0 Kudos
Reply
Lisa_CC
  • 3.96K
  • 236
  • 433
Moderator
Moderator
220 Views
Message 6 of 8
Flag for a moderator

Re: No welcome pack emailed

Hey there Nancy_nmr,

 

Sorry to hear you've not received any emails about your details to set up your online account. It may be a typo on our end when the agent entered it but can you double check your junk and deleted folder if you haven't already?

 

Do let me know so I can help.

 

Thanks,

 

Lisa

0 Kudos
Reply
Nancy_nmr
  • 2
  • 0
  • 0
Joining in
217 Views
Message 7 of 8
Flag for a moderator

Re: No welcome pack emailed

I have checked my junk/spam and nothing there either

0 Kudos
Reply
Lisa_CC
  • 3.96K
  • 236
  • 433
Moderator
Moderator
214 Views
Message 8 of 8
Flag for a moderator

Re: No welcome pack emailed

No problem and thanks for checking. I'll send you a Private Message so I can grab some details and  see if I can get you online.

 

Please reply back to it 🙂

 

Thanks,

 

Lisa

0 Kudos
Reply