I signed up for an account this afternoon (the Ultimate Oomph bundle) and I’ve still not received my contract or welcome pack email.
Does anyone know how long it’s supposed to take to arrive? (Yes, I’ve checked my junk mail - I’m just wondering if the person on the phone made a mistake when they entered my email address on the system.)
I also did not recieved welcome letter. My brother also got new connection, he also has not recieved welcome letter. What is a point if a established company can't manage business properly. Very disappointed!!!
Welcome to the community forum and thank you for your post. We are very sorry to hear that you did not receive your confirmation, have there been any changes at all since your post. If not, please keep us posted so we can have a further look into this for you?