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No welcome email

Joining in

I recently joined virgin media Sunday the 16th of September and I've received my pre contract email but no welcome email and I need that email to be able to make a virgin account as it has my account number on it. Any help would be appreciated..


Forum Team
Forum Team

Hi there @Mrnicholl80 

Thank you so much for your post and welcome to the community forums, its great to have you here.

I am so sorry that you have faced this issue with your welcome email, I'll be happy to take a closer look into this with you via a Private Message. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.