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No welcome email

Joining in

I recently placed an order with Virgin but I have had no contact from yourselves or a welcome email about the order. I’ve received the Pre-Contract Order Documents but nothing else, so I can’t track my order or set-up MyVirginMedia. 

Any help is much appreciated! Thanks


Problem sorter

Hi @mather_g 

Thank you for reaching out to us here, welcome to the community.

I am sorry to hear that you haven’t received full details of your order, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you


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