Showing results for 
Search instead for 
Did you mean: 

No welcome email

Joining in


On the 20th of August I placed an order and received a confirmation email with the "Chosen delivery date" written as the 23th of August. I was expecting to receive a welcome email that would contain details to allow me to create an account and track my order, but I still haven't received one.

I haven't received my order, and I haven't been sent a welcome email as a follow-up to the confirmation email either (as of today, 25th of August). I'm unsure what I should do.


Problem sorter

Hi @Vlad57 

Thank you for reaching out to us here, welcome to the community.

I am sorry to hear that you haven’t received full details of your order, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you


Here to help! I'm an install manager helping out whilst working from home. Find out more