No welcome email

[GM_L]

I have subscribed today and received confirmation of my order and documentation, but no welcome email so I am not able to create an account on the virginmedia.com page.

[VM-Jon]

Hi @GM_L 

Thank you for reaching out to us here, to the community.

Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon