I've already made a post about this but the admin I was talking with simply decided to stop replying to me so I'm making it again, please can an admin help me, VM support are utterly useless and always promise to call me back, but never actually do, you guys are my last hope otherwise I've got a year long contract of no internet.
So, I'm moving into a student house with a couple mates in two weeks, I ordered a VM package (M500, router, stream box). I set the delivery date to the 31st August as that was when my friend said he'd be there but he decided to move in later, no big deal right? When I ordered it I was told that I'd get a text from Yodel within 2 hours of the delivery slot, but I've had zero communication from them. Of course, we missed the delivery as nobody was in, but the delivery guy left a slip with a number to call. I called up the sales rep, and he tells me in order to reschedule delivery I need a tracking number, which should've been in Yodel's text, but as I said I never got it. So I go looking around on VM forums, I find out I can get my tracking number through My Virgin Media and so I try to register but it asks me for an account number and area reference, I dig around again and find that these two numbers should be on my contract, however, on my contract under the header for account number and area reference is just '-', so from what I gather I haven't yet been assigned either. I found this is likely because the previous tenants of the house still have their subscription active (friends are using their subscription in the house right now, they left the router there, and their name is registered to the address still). I can't override this as I haven't set up my router yet, but because I don't have the router, I can't, so I'm stuck in a cycle - I can't reschedule delivery because I don't have a tracking number, I don't have a tracking number because I can't access it, and in order to access it I need my account number and area reference, which I can't get without plugging in the router.
