No welcome email or bill

[Isoldewales]

Hi, two months ago we ordered a wifi box hub 3. We have received it and it has been set up and working perfectly. Thought the two months I have tried several times to log into my account and contact help services but I can’t o neither since I never received a bill or a welcome email with my account number and area reference on. For the past two days the wifi has not been working properly and we don’t know what to do. I can’t log into my account or phone the helpline. I have also not been charged for the wifi bill even though when ordering I put in my account details. Help would be appreciated. Thanks 

[Akua_A]

Hi @Isoldewales 

Welcome to our community forums and thank you for the first post.

Sorry to hear you have been unable to access your account since joining us. We also apologise that you have been unable to reach our team regarding your WiFI issue. Typically you can check if there is a local fault here virg.in/service However, in this case, I am sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this. 

Thanks,