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No welcome email & Unknown package (Solus broadband 1GIG)

Tuning in

Hi there,

I am also having the same issue in which I haven’t received a welcome email to get my account number.I have received my order number but that’s about it. 

The package that I purchased was from virgin media and partners and the package was called the Solus Broadband 1GIG which states to come with a O2 sim. However whenever I call up no one knows that this package exists?




Problem sorter

Hi @Eddiesnm 

Thank you for reaching out to us here, welcome to the community.

I am sorry to hear that you haven’t received full details of your order, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you


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