Menu
Reply
Alesandre
  • 1
  • 0
  • 0
Joining in
88 Views
Message 1 of 2
Flag for a moderator

No way of contacting virgin media via phone / # Ofcom

Absolutely no way of establishing communication with virgin media to switch my service before they decide to role me onto a new contract with ridiculous charge while new customers get far better deals at a fraction of what I’m paying for current broadband service... 

tried calling for 5 days now numerous times of day for different lengths of time on hold. The longest being over 1 hour 3 mins before being cut off. 

tried chat help with no success/ that’s if it ever connects you to an actual person. 

emails go unanswered... 

will start the process of reporting this with all my evidence to Ofcom and other regulatory bodies on Monday of nothing comes of this. 

still on hold on the phone while I type this 45 mins now 

anyone else experienced the same ? 

0 Kudos
Reply
apcyberax
  • 33.38K
  • 1.87K
  • 5.93K
Very Insightful Person
Very Insightful Person
67 Views
Message 2 of 2
Flag for a moderator

Re: No way of contacting virgin media via phone / # Ofcom

you can cancel by phone or post as agreed in your contract.

VM have no public-facing email addresses so you can't be emailing them

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply