I have recently applied to upgrade my package and chose to have my new V6 box to a local collection point.
This was supposed to have been delivered there on Saturday 18th July but I have yet to hear of anymore updates as to when it will be delivered. The last contact I had was from VM, to say that the next message I will receive will be from Collect+, to say that my box is ready for collection.
Can one of admins have a look into my order 26331259 and let me know if there are any further details with regards to when I will be able to collect my new STB please?
Right no problem thank you for confirming that for me, I'll pop you over a private message so we can pass some security as on our side we'll have a tracking number and when you track this on their website you can request the collection code be sent to an email address.
If you can please respond to this for us we can then get this sorted for you.