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No service following damage to street cabinet

Yesterday, I reported that box AK0409 in Gainsborough had been damaged and the door was swinging open and the cables were exposed.

Today, we have got no TV or broadband / phone connection. Having rechecked the damaged box, it appears that some idiot has pulled the cables out from where they were connected overnight. 

I have contacted customer services who advise they can't get an engineer out until Wednesday. 

Considering this is ultimately a health and safety issue and having an impact on customers lives (as we are paying for something we can't use), I don't think this is a good enough response.

Can someone look into this and action ASAP. 

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