Virgin Media Community

[Agatka96]

Hi, i got a problem and hope someone could help me, I placed an order for broadband only 6/10/2022, i received email with pre contract documents and also information that my delivery will be 12/10/2022 - till today didn’t get no router, no confirmation, tracking and I don’t know how to contact someone about this matter? Can anyone help please? 

[VM-Jon]

Hi @Agatka96 

Thank you for reaching out to us here, welcome to the community.

Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon