I’ have requested a return kit from virgin for the wifi modem and the tv hub. After waiti g for 40+mins they sent me only one. after requesting a second one, nothing. Called again for the third time only to receive a return hox with no label. Can you please mail me a return label so that I can return your tv hub. great service when you are a customer, horrible when you are trying to leave..
The shopkeeper will scan your parcel and give you a receipt with a unique reference code - keep this handy as proof - and don't forget to include a covering letter with your equipment with your name and account number.
The return kits are scanned into VM systems in bulk so it may take a while for your account to be updated to indicate the equipment has been returned, and in the meantime you will probably still receive emails asking to return the kit
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali