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No response to complaint after 10 days

I made a complaint via the VM website 10days ago and to date have had no response. According to the VM site I should have had a response in 2 days. Can someone from VM please check this out and get back to me. 

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Re: No response to complaint after 10 days

i doubt if any complaint is getting a response within any reasonable time and i'd say that was common for most companies at the minute. my old company have stopped dealing with complaints completely to concentrate on front line services due to having 80% less staff.

wait for a mod, however i suspect they may ask you to phone for an update.....
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