... then, given the forum has advised you that your issue can’t be resolved here, why are you still here?
Use the methods I am sure you have been offered - the phone or text. Services are understaffed and overused. Patience is a virtue. Stay safe.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks