Tried to cancel - palmed off with "not available right now"
After wasting more time on this, finally got to cancel.
Had the inevitable call a few days later - promising a FIXED deal that would not rise. Agreed to it as such a hassle to switch.
Few days later had note to say next hike is imminent.
Sent chats and submitted forms to CS, chat was left by CS unresolved, message appears to have gone into the void. Beyond awful treatment of customers, zero recognition of loyalty, desperate tactics and just plain incompetence.
Now reduced to having to sign up for this forum in the vain hope of someone taking this seriously.
@KB827345 bumping posts is a really bad idea, since the forum answers posts oldest first so bumping just puts it further down the list to be reviewed, secondly the forum staff don't get that involved in billing to speak to customer relations can choosing option 1-1-5-4 (thinking of leaving us)
As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.
Customers that have joined us or have changed their package on or after 29th April automatically go on to one of our brand new packages which include the revised prices. New customers will also pay the increased prices once their introductory discount ends.
The E-Mail may have been sent to you with the older package in mind but if you've agreed a new contract with us the price increase will be included in that price and would exempt you from an increase in the remainder of 2019 - this however doesn't take into account any discounts that you have agreed with our call handler