No reply from bereavement team

[coljoh148]

I’ve contacted the bereavement team on 13th October, my late fathers the virgin account holder, trying to transfer into my mothers name.

No contact has been made from virgin to transfer the account nor my request to reduce the services now not needed.

How long should this take to receive a reply or am I better just cancelling everything and maybe rejoining as a new customer in mums name ? 

[Beth_G]

Hi coljoh148,

Thank you for taking the time to post here.

My deepest sympathies to you and your family, I appreciate this must be a very difficult time and an issue like this is the last thing you need. I am very sorry about the delay you've experienced.

I have sent you a private message so I can take the details from you. We'll be able to speak with the Bereavement Team for you so they can get this all sorted for you as soon as possible.

Thank you,