No refund after loss of service, plus new contract not as agreed, now customer service cut off twice
So unhappy with Virgin.
Cut off for 4 days before Christmas, together with a large part of south-west London. Assured by phone at the time of a refund, now I find there's no refund. What's the point in promising refunds for loss of service in terms and conditions if it's not true when it comes to be tested?
I agreed to a contract in December with the addition of Sky movies, now I see from my bill that it is only for 6 months. That was not agreed. If I had heard 'six months' I would not have taken on the contract.
I have been on two long calls to customer service, have been cut off, promised a call back, it hasn't happened.
I feel that Virgin is letting me down in every respect.