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Fee1974
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No record of online order

Ordered broadband upgrade online on Thursday 11th February. Although I have email with order number there’s no record of  purchase in my orders. Nothing from Yodel either 

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Megan_L
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Re: No record of online order

Hi Fee1974,

Thanks for using the forums to get this issue with your order looked into, I am sorry if this has been causing some frustration. 

I am afraid we won't be able to do upgrades here on the forums, however we can check on them to see what's happening or give you advice. 

I can see you recently spoke to someone on the phone, did you manage to speak to them about this particular issue? 

Thanks,

Megan_L

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Fee1974
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Re: No record of online order

Apparently there is no note of our upgrade and online weren’t authorised to sell to us in the first place. Very frustrating and no progress other than we need to call in again! 

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Gareth_L
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Re: No record of online order

Hello Fee1974

I am more than happy to take a look at this for you 
I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L
 

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