Please can a moderator message me I would appreciate my query to get looked into and have confirmation from you of the information I have been told regarding NOT having a price increase/change; to be true or false, thank you.
I hadn't received an email or letter for a price increase, The last thing I wanted was to have a price increase and not even be notified so I called the virgin media number to ask about this.
I was told that as I am a volt customer on the 1gig plan I have no price increase that would be applied. Is this true? ..
I asked the advisor to send me written confirmation of this so I have it in writing and was told an email would reach me within the next 30 minutes, it didn't reach me at all, hence why I am worried I may have been given wrong information and may have a price increase.