No price increase for 2021 but new bill is higher.
we have a promotional contract with Virgin that is coming to an end soon. I received an email a while back that there were no price increases in 2020. However, my new bill is stating that our promotional contract has come to an end and the contract price is now significantly higher. Any ideas?
Re: No price increase for 2021 but new bill is higher.
Yes that's normal, the 'no price increase' refers to the 'base' or normal price. Your introductory offer is ending so now you need to pay the standard rate for your contract, but that price shouldn't go up for the rest off this year.