No paperwork received

[Captainjpop]

I signed up for broadband and TV last week but I still haven't received any emails with the contract or account details. I received a text saying

"Hi there. The email address we have for you no longer exists.

Sign in or register at virginmedia.com/myvirginmedia to update your sign in details to a verified email"

But that requires an account number which I haven't received

[Steven_L]

Hey Captainjpop,

Welcome to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear of the issues that you’re having with your new account with us, I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L

[Steven_L]

You're very welcome Captainjpop and please let us know here on the forums, if you have any further issues.

Kind Regards,

Steven_L