Virgin Media Community

[Carol160387]

On 27th Jan I placed an order for an upgraded package and received my an email with a CSS number, I then completed the order and input my bank details for the Direct Debit but have not had anything else like a confirmation email. The CSS had an expected contract start date of 3rd February which has now come and gone. Did my order not go through? How do I know what is happening? There is nothing in the recent orders on my online account.

[Natalie_L]

Hi Carol160387,

Welcome to the Community and thank you for posting. 

I am sorry to hear you have not received any further information regarding your order, we will be happy to help. 

I will just need to take a few details so I will pop you over a private message to the purple envelope on the top right of this page now. 

Speak soon, 

[Carol160387]

Hi Natalie is have sent you a pm with my details 🙂

[Natalie_L]

Thank you 🙂 

We will continue to pick this up with you from there.