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No letter send

Hi, I was told that VM will send me a letter because I do not know my account number yet ( unable to access my old email). I had a text communication at help desk. However, I have not received any letter yet . When I call VM, I am asked my account number which I don't know. What should I do next? Please help me.

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Re: No letter send

I had a text communication with a nice VM staff. She helped me straightaway after some security questions. She was very swift and professional. She send me an email in my new mail address. Thank you again