No installation confirmation and can't sign into virgin media account

[NiallMacKinnon]

I ordered setup my virgin media package on Tuesday and the delivery is scheduled for today but I have had no confirmation. 

My email address isn't recognised when I try log into my account and my postcode isn't recognised when I try and track the delivery. 

The only documents I have are "pre-contract documents". 

I tried to phone but don't have an account number so couldn't get through to anyone. 

[VM-Jon]

Hi @NiallMacKinnon 

Thank you for reaching out to us here, welcome to the community.

I am sorry to hear that you haven’t received full details of your order, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon

[Lorri77]

I am having the exact same issues today. No confirmation or anyway to find out what’s happening. I have been waiting in all day after taking the day off work. Can you please advise.

thanks 

[Ashleigh_C]

Hi there @Lorri77 

Thank you so much for your post and welcome to the community forums, it's great to have you here.

I am so sorry that you have also faced this issue, I'd be more than happy to take a closer look into this with you via a private message. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.