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stevcoll67
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Message 1 of 11
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No free Amazon prime

No Amazon prime received since joining on oomph package end of august? Other option was a credit I think for £75 . Made complaint x 2 and no response....

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Anonymous
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Message 2 of 11
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Re: No free Amazon prime

was it listed on your contract when you signed up. Any offers will be listed on there
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stevcoll67
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Message 3 of 11
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Re: No free Amazon prime

Yes I opted for that or as I say the other option was a credit to account 

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Anonymous
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Message 4 of 11
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Re: No free Amazon prime

but was it listed on the contract you got under the offers section?
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stevcoll67
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Message 5 of 11
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Re: No free Amazon prime

Yes , why does it make a difference if it isnt

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stevcoll67
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Message 6 of 11
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Re: No free Amazon prime

under tv section on contract there’s a green tick and it states 12 months free Amazon prime

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Anonymous
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Message 7 of 11
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Re: No free Amazon prime

cool if you're passed your 28 day cooling off period and haven't had the email with the code in you will need to give CS a call and check your email address is corect
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stevcoll67
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Message 8 of 11
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Re: No free Amazon prime

I’ve seen other messsges on here were VM have done personal message to sort out , I’ve wasted so much time trying to sort forced to log complaint and still no reply

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Anonymous
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Message 9 of 11
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Re: No free Amazon prime

they might be able to but it will take about a week for them to reply
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stevcoll67
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Message 10 of 11
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Re: No free Amazon prime

Ok thank you for your help

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