on 14-12-2022 12:52
Bought M125 Fibre Broadband on the 6th, and only received 3 emails none of which contained any account number, usernames, area references that i can use to either register or login.
My service is up and running but no account management access, extremely frustrating after coming out of a very bad service from TalkTalk of which I had no internet for 2 1/2 months...
Seems like i'm not the only one having this issue
Thanks
Answered! Go to Answer
on 15-12-2022 14:55
Hi hellomoto112,
Thank you for joining me via private message.
I am happy we have been able to get this resolved for you.
Please get in touch if we can assist in the future.
Thanks,
on 14-12-2022 14:56
Thank you for your post and welcome to our community.
I am sorry to hear about your issues registering for an online account.
Did you receive a contract email from us?
If not, please check your junk folders also.
Please pop back to us when you can.
Vikki - Forum Team
New around here? To find out more about the Community check out our Getting Started guide
on 14-12-2022 16:10
Hi,
Yes i got the two contract PDF files.
There are fields customer account number and customer area reference, but the value has just a -
Thanks
on 14-12-2022 18:58
Thanks for your response
I am going to drop you a private message now to check on some details and investigate further, please keep an eye on your inbox.
Regards
on 15-12-2022 14:55
Hi hellomoto112,
Thank you for joining me via private message.
I am happy we have been able to get this resolved for you.
Please get in touch if we can assist in the future.
Thanks,