Virgin Media Community

[hellomoto112]

Bought M125 Fibre Broadband on the 6th, and only received 3 emails none of which contained any account number, usernames, area references that i can use to either register or login.

My service is up and running but no account management access, extremely frustrating after coming out of a very bad service from TalkTalk of which I had no internet for 2 1/2 months...

Seems like i'm not the only one having this issue

Thanks

[Vikki_M]

Hi @hellomoto112

Thank you for your post and welcome to our community.

I am sorry to hear about your issues registering for an online account.

Did you receive a contract email from us?

If not, please check your junk folders also. 

Please pop back to us when you can. 

[hellomoto112]

Hi,

Yes i got the two contract PDF files.

There are fields customer account number and customer area reference, but the value has just a - 

Thanks

[Travis_M]

Hi @hellomoto112

Thanks for your response

I am going to drop you a private message now to check on some details and investigate further, please keep an eye on your inbox.

Regards

[Natalie_L · Accepted solution]

Hi hellomoto112, 

Thank you for joining me via private message. 

I am happy we have been able to get this resolved for you. 

Please get in touch if we can assist in the future. 

Thanks,