I've got and set up my equipment and all is working.
However I've had no confirmation email (checked all inboxes and spam) and don't have any details around billing dates or details about my account.
I want to set up the virgin go app also but can't do that without any of these details.
I've been on hold for 2 hours and lost patients.
Thank you for your post and welcome to the community.
I'm very sorry to hear you didn't get the email with that information.
What I will do is private message you so we can work to assist with this.