Showing results for 
Search instead for 
Did you mean: 

No delivery or welcome email provided after order confirmation

Joining in


I have ordered a broadband and tv package and received the order confirmation. I have emailed my verification details but do not receive a confirmation of whether these have been accepted or not. I have called the support twice but they fail to resolve this issue. Now, I have no idea where i am at in this process and i am considering cancelling the order completely. I just want to set up the account and be provided with a delivery date.

Kind Regards.


Forum Team
Forum Team

Hey AlexGart97,

Welcome to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear of the issues that you’re having with your order and confirmation. I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,