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MattyK
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No customer service from Virgin

Id like to say customer service is bad, but there is none.

Phone lines do not work.

Website does not work.

No email to customer service.

I want to change my package as I am paying over £140 a month and want to reduce this during Covid, but there is no way to change it.  So what do I do?  The only option is to cancel my direct debit, move to Sky and wait for someone at Virgin to decide to contact me? I have no other option.

Can someone suggest another possible solution?

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Andruser
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Re: No customer service from Virgin

Read all three, particularly the last one.  Stopping your direct debit harms VM as much as a pea shooter harms a charging rhino. 

https://community.virginmedia.com/t5/Managing-Your-Account-Cable/Cancel-direct-debit-to-cancel-accou...

https://community.virginmedia.com/t5/Managing-Your-Account-Cable/Wrong-billing/m-p/4132991/highlight...

https://community.virginmedia.com/t5/Managing-Your-Account-Cable/Abysmal-amp-Non-Existent-Customer-S...

 

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